Our Services

Practical help with every part of organising aged care

Whether you are just beginning or already partway through, we help you understand what is happening and get organised — in plain English.

Our Services

How We Help

Six practical ways we take the pressure off families organising aged care.

Understand where you are in the aged-care process and what your next steps are, explained in plain English.

Organise your information and prepare to explain the older person's day-to-day support needs clearly and accurately.

Research suitable providers and compare services, fees, availability and other considerations that matter to your family.

Understand the information contained in provider agreements and identify questions or inconsistencies to raise with the provider before signing.

This is general navigation support, not legal advice.

Prepare for care-planning discussions and make sure you understand what services are being proposed.

Practical support, organisation, communication and follow-up as your family's circumstances change.

Why Us

We explain complicated processes without unnecessary jargon.

We help you compare your options without being the organisation providing your care.

We help keep information, questions, documents and next steps organised.

We work around what matters to the client and their family.

Our Role

Being clear about what we do — and what we don't do — is part of being an independent support service.

Make aged-care assessment decisions
Guarantee funding or approval outcomes
Provide medical or clinical advice unless appropriately qualified
Provide legal advice
Replace a client's doctor, nurse, allied-health professional or care provider
Make decisions that belong to the client or their legally authorised representative
Tell clients to exaggerate or misrepresent their circumstances

Tell us what's happening and we'll help you work out the next steps.