How It Works
Simple support from start to ongoing care
A clear, calm process so your family always knows where things are up to and what happens next.
How It Works
Simple Support From Start to Ongoing Care
- 1
Talk
We listen to what's happening and understand your family's situation.
- 2
Plan
We identify what needs to happen next and create a clear action plan.
- 3
Organise
We help you organise information, appointments, providers and paperwork.
- 4
Compare
We help you compare available options so your family can make an informed decision.
- 5
Support
We can continue supporting your family as care arrangements develop.
You remain in control of the decisions. Our role is to make the process easier to understand and manage.
The Client Journey
Where Our Support Fits In
We support your family right through the process. We do not replace My Aged Care, assessors, healthcare professionals or aged-care providers.
Your support starts here
Family realises they need help- Contact My Aged Care / relevant services
- Assessment & preparation
- Understand available support
- Compare providers
- Choose a provider
- Review agreement
- Care plan
- Services begin
- Ongoing family support
Not Sure What To Do Next?
Tell us what's happening and we'll help you work out the next steps.