Question 1

What does an aged-care navigator do?

Accepted Answer

An aged-care navigator helps you understand where you are in the process, what usually happens next, and how to get organised. We explain things in plain English, help you gather information, prepare questions, compare options and keep track of follow-up. We don't make decisions for you and we don't provide the care itself.

Question 2

Can you help me contact My Aged Care?

Accepted Answer

Yes. We can help you prepare for that contact — what information to have ready, what to ask and how to record what you are told — and help you keep track of what happens afterwards. We are independent of My Aged Care and can't act as it or on its behalf. Always confirm current program details with official Australian Government sources.

Question 3

Can you help me prepare for an assessment?

Accepted Answer

Yes. We help you organise information and prepare to describe the older person's day-to-day support needs clearly and accurately. We never suggest exaggerating or misrepresenting circumstances, and we can't influence or predict an assessment outcome.

Question 4

Can you help me compare providers?

Accepted Answer

Yes. We help you research suitable providers and compare services, fees, availability, communication and other considerations that matter to your family, so you can make an informed choice.

Question 5

Can you help me understand provider fees?

Accepted Answer

We can help you work through the fee information a provider gives you and identify questions to ask about anything that is unclear. We don't provide financial advice, and current government contribution and fee rules should be confirmed with official Australian Government sources or a qualified adviser.

Question 6

Can you help me review an agreement?

Accepted Answer

We can help you understand the information in a provider agreement and identify questions or inconsistencies to raise with the provider before signing. This is practical navigation support, not legal advice. For legal advice, speak with a qualified legal practitioner.

Question 7

Do you provide aged-care services yourself?

Accepted Answer

No. We are not an aged-care provider and we don't deliver personal care, nursing, domestic or clinical services. Being independent of providers is precisely what lets us help you compare your options.

Question 8

Can you guarantee funding or approval?

Accepted Answer

No. Eligibility, assessment outcomes and funding decisions are made by other organisations, not by us. Anyone who guarantees an outcome should be treated with caution. Confirm eligibility and program information with official Australian Government sources.

Question 9

What happens during the first consultation?

Accepted Answer

We talk about what's happening in your family, where you are up to, and what feels most urgent. From there we outline the likely next steps and a simple action plan so you know what to do first.

Question 10

How much does your service cost?

Accepted Answer

Fees depend on the type and amount of support your family needs. We'll explain the options and costs clearly before any work begins, so there are no surprises. Get in touch and we'll talk it through.

Questions families ask us

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