Aged Care Navigation
Understand where you are in the aged-care process and what your next steps are, explained in plain English.
Independent aged-care support · Australia
Don't Know Where to Start With Aged Care?
We help families understand the aged-care system, organise the next steps, compare their options and stay on top of their loved one's care.
+61 424 233 353
When a parent needs help, knowing what to do can be overwhelming.
One phone call can turn into a long list of things you have never had to deal with before. Most families are doing this for the first time, often while working, parenting and worrying.
We help you work through these steps in a clear and organised way, one at a time, so you always know where you are up to and what happens next.
- My Aged Care
- Assessments
- Support at Home
- Finding providers
- Comparing fees
- Understanding agreements
- Organising services
- Changing care needs
- Communicating with providers
Our Services
How We Help
Six practical ways we take the pressure off families organising aged care.
Assessment Preparation
Organise your information and prepare to explain the older person's day-to-day support needs clearly and accurately.
Provider Comparison
Research suitable providers and compare services, fees, availability and other considerations that matter to your family.
Agreement Support
Understand the information contained in provider agreements and identify questions or inconsistencies to raise with the provider before signing.
This is general navigation support, not legal advice.
Care Planning Support
Prepare for care-planning discussions and make sure you understand what services are being proposed.
Ongoing Family Support
Practical support, organisation, communication and follow-up as your family's circumstances change.
How It Works
Simple Support From Start to Ongoing Care
- 1
Talk
We listen to what's happening and understand your family's situation.
- 2
Plan
We identify what needs to happen next and create a clear action plan.
- 3
Organise
We help you organise information, appointments, providers and paperwork.
- 4
Compare
We help you compare available options so your family can make an informed decision.
- 5
Support
We can continue supporting your family as care arrangements develop.
You remain in control of the decisions. Our role is to make the process easier to understand and manage.
Who It's For
Who We Help
- Families starting the aged-care process
- Adult children organising care for a parent
- Families preparing for an aged-care assessment
- People looking for suitable support services
- Families comparing aged-care providers
- Families who feel overwhelmed by paperwork and communication
- Existing clients who need ongoing practical support
Helping families who don't know where to start.
Why Us
Why Families Choose Independent Support
Plain English
We explain complicated processes without unnecessary jargon.
Independent Support
We help you compare your options without being the organisation providing your care.
Organised
We help keep information, questions, documents and next steps organised.
Family-Focused
We work around what matters to the client and their family.
Our Role
Understanding Our Role
Being clear about what we do — and what we don't do — is part of being an independent support service.
We do
- Help families understand the aged-care process
- Help organise information
- Support communication with relevant organisations
- Help compare provider options
- Help families prepare questions
- Help organise follow-up
- Support care-planning discussions
- Provide practical ongoing family support
We don't
- Make aged-care assessment decisions
- Guarantee funding or approval outcomes
- Provide medical or clinical advice unless appropriately qualified
- Provide legal advice
- Replace a client's doctor, nurse, allied-health professional or care provider
- Make decisions that belong to the client or their legally authorised representative
- Tell clients to exaggerate or misrepresent their circumstances
About
Hi, I'm Ben.
I created this service because navigating aged care can be confusing for families, particularly when they are trying to organise support for a parent or loved one.
My role is to help families understand what is happening, organise the next steps, compare their options and stay on top of the process.
More about BenThe Client Journey
Where Our Support Fits In
We support your family right through the process. We do not replace My Aged Care, assessors, healthcare professionals or aged-care providers.
Your support starts here
Family realises they need help- Contact My Aged Care / relevant services
- Assessment & preparation
- Understand available support
- Compare providers
- Choose a provider
- Review agreement
- Care plan
- Services begin
- Ongoing family support
Not Sure What To Do Next?
Tell us what's happening and we'll help you work out the next steps.